Ways to spot fraud
Unsure about something that looks like it’s from us? These are our rules for communicating with you.
Emails and text messages from us DO NOT have any details in them. You have to log in to My Account for individuals to view the actual message.
There are some things we NEVER do:
- We never notify you of a payment, refund or money transfer by email or text.
- We never mention the kind of change made to your file by email or text.
- We never ask for personal information by email or text.
- We never include confidential information in a phone message.
- We never notify you by email or text that we didn’t receive your income tax return.
- We never share your personal information with anyone without your permission.
- We never send you online correspondence only without your prior consent.
To find out more about our communications policy, see the information page on the subject.
Be smart
If you have doubts about an email, call or text, protect yourself by being smart:
- Never click on links or open attachments.
- Don’t reply to the sender.
- Never give personal information.
- Don’t reply to any message that requires immediate action.
There are other ways you can protect your confidential information. To find out more, click How to Prevent Phishing and Identity Theft.
Got questions? We've got answers.
If you get a suspicious message, report it to the Canadian Anti-Fraud Centre and contact us.
Follow these security rules when using our online services to make sure your information is secure. How to Use Our Online Services Securely
You can also sign up for to receive alerts. Visit the Notification Service for Individuals page.
Yes. You can receive your documents online or by mail. By default, you will receive them by mail. You can consent to receive documents online only, in My Account for individuals. We will email you at the address in your profile whenever you have a new document in My Account.
How to sign up
It’s easy!
- Check box 10.2 on your return.
- Enter your email address on line 10.1 of your return.
- Register for My Account if you haven’t already done so.
You can also contact us.
Your consent is valid until you revoke it.
Changed your mind?
You can change your communication preferences at any time in My Account or by contacting us. If you revoke your consent, we will send your correspondence by mail.
Signing up for My Account for individuals is a great way to fulfill your tax obligations confidentially and securely.